Privacy Policy
Short version: We handle your data in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant laws.
Long Version: In this document, 'we' refers to We Are Tricycle and its representatives. 'You' refers to visitors to our website and our customers.
Who is responsible for your data? Our data protection officer and company owner is Reece Croydon. The data protection officer ensures your data is stored and processed securely. You can reach them at info@wearetricycle.co.uk.
Why do we process and store your data? We store and process your data if you make an enquiry or place an order with us, enabling us to provide our services as a fairground hire company. This includes your name, contact details, and IP address. We also store your details for tax and insurance compliance.
We only store or process data that you've given us directly and which we need to run our business.
How long will we keep your data? We may keep your personal details for up to 7 years after you were a customer for tax and insurance purposes. After this, your data will be anonymised unless you've 'opted in' for ongoing communications.
Who has access to your data? Our data protection officer manages access to the personal data we store. Generally, only the data protection officer and authorised staff members will access your data.
Some of the services we use may also store a copy of your data, such as our website provider Booking Online Ltd, our email provider Fastmail, and any providers they use. Social media platforms may keep a copy of your messages if you share details through them.
We do not sell or provide your data to third parties for marketing purposes.
Who else might your data be shared with? We may share your personal data with third parties when required for legal reasons, such as an insurance claim, tax audit, or to prevent fraud.
How can you see what data we store about you? You have the right to request details about any data we store about you. We can send a copy of your data to the email address you provided while using our services.
Your right to deletion If you were previously a customer, we might need to keep some of your data for tax or insurance reasons. Otherwise, we'll comply with your request as best we can.
How does our website use cookies? Our website stores cookies on your browser to enable you to place an order with us. Our website's cookies are temporary and cannot be used to identify individual visitors.
Third parties may also set cookies on your browser. For instance, we use Google Analytics to monitor our website's performance. Third parties have their own cookie policies.
How can you opt in or out of our marketing messages? You can manage your marketing preferences anytime by clicking the link at the bottom of the emails we send or by contacting us through other means.
How do you make a complaint about our use of your data? The Information Commissioner's Office (ICO) is the UK authority for data protection. If you have an unresolvable problem with us and our use of your data, you should contact them.