How to Get Feedback After Your Funfair

Gathering feedback after your funfair or any other big event is crucial for understanding its impact, measuring success, and identifying areas for improvement. Here's how to effectively collect and use feedback to inform your future event planning.

Collecting Feedback

• Surveys and Questionnaires: Deploy digital surveys or paper questionnaires to gather attendees' thoughts on various aspects of the event, such as their favourite fairground rides, the appeal of fairground side stalls and games, and overall satisfaction. Keep surveys brief and to the point to encourage participation.
• Social Media and Online Reviews: Monitor social media channels and online review sites for comments about your event. Attendees often share candid experiences and photos, especially of high-engagement attractions like arcade game machines.
• Feedback Boxes: Place feedback boxes at exit points of your event for attendees to drop in their thoughts written on cards or slips. This can be particularly effective for gathering insights from guests who prefer anonymity.
  Staff and Volunteer Feedback: Don’t overlook the insights your event staff and volunteers can provide. They’re likely to observe attendee behaviours and reactions first-hand and can offer valuable perspectives on what worked well and what didn’t.

Analysing Feedback

• Identify Trends: Look for common themes in the feedback received. If multiple attendees mention long queues at thrill rides or rave about a particular game, these are valuable insights that can guide your future planning.
• Quantitative Analysis: For survey responses, use quantitative analysis to measure satisfaction levels, attraction popularity, and overall event success. This data can help justify decisions for future event investments or changes.
• Qualitative Insights: Qualitative feedback, such as open-ended survey responses or social media comments, can provide deeper insights into attendee experiences. This feedback can reveal nuanced views on the event atmosphere, quality of attractions, and guest satisfaction.

Using Feedback for Improvement

• Enhance Popular Elements: If certain attractions or aspects of your event receive widespread praise, consider how you can further enhance these in future events. For example, expanding the variety of games and rides or adding more food vending tricycles to reduce queues.
• Address Criticisms Constructively: Use criticisms as opportunities for improvement. If guests mention that certain attractions felt outdated, explore newer, more engaging options for your next event.
• Implement Suggestions: Attendee suggestions can be a goldmine of ideas for future events. Whether it’s a request for more diverse entertainment or enhanced seating areas, consider how these suggestions can be realistically implemented.
• Communicate Changes: Let your attendees know that their feedback has been heard and acted upon. This can be done through email newsletters, social media, or announcements on your website, demonstrating your commitment to continuous improvement and attendee satisfaction.

Feedback is an invaluable tool for event improvement, offering direct insights into the attendee experience and perceptions of success. By effectively collecting, analysing, and acting on feedback, you can ensure that each event you host is better than the last!